The privacy practices of this policy statement apply to our services available under
the domain and subdomains of airportparkingconnection.com. By visiting this website
do not agree, please do not use or access our Site.
consent to our use and disclosure of your personal information in accordance with
Children (persons under the age of 18) are not eligible to use the Site unsupervised
and we ask that children do not submit any personal information to us. If you are
under the age of 18, you may only use this Site in conjunction with and under the
supervision of your parents or guardians.
2. Information Collected By Airport Parking Connection.
Our primary purpose in collecting personal information is to provide you with a
safe and efficient on-line experience. We only collect personal information about
you that we consider necessary for achieving this purpose.
In general, you can browse the Site without telling us who you are or revealing
any personal information about yourself. Once you give us your personal information,
you are not anonymous to us. Where possible, we indicate which fields are required
and which fields are optional. You always have the option to not provide information
by choosing not to use a particular service or feature.
We automatically track certain information based upon your behavior on the Site.
We use this information to do internal research on our users' demographics, interests,
and behavior to better understand, protect and serve you and our community. This
in formation may (or not), include your URL, which URL you next go to (whether this
URL is on the Site or not), your computer browser information, and your IP address.
If you send us personal correspondence, such as emails or letters, or if other users
or third parties send us correspondence about your activities or postings on the
Site, we may collect such information into a file specific to you. However, this
information is not stored on the Web Site.
3. Our Use of Your Information
We use your personal information to facilitate the services you request. We use
your personal information in the file we maintain about you, and other information
we obtain from your current and past activities on the Site to: resolve disputes;
troubleshoot problems; collect fees owed; measure consumer interest in our products
and services, inform you about online and offline offers, products, services, and
updates; customize your experience; detect and protect us against error, fraud and
other criminal activity; and as otherwise described to you at the time of collection.
At times, we may look across multiple users to identify problems or resolve disputes,
and in particular we may examine your personal information to identify users using
multiple User IDs or aliases. We may compare and review your personal information
If you choose to open a credit account, or otherwise provide us with your financial
information, we use your address and billing information to bill you and provide
You agree that we may use personal information about you to improve our marketing
and promotional efforts, to analyze site usage, improve our content and product
offerings, and customize the Site's content, layout, and services. These uses improve
the Site and better tailor it to meet your needs, so as to provide you with a smooth,
efficient, safe and customized experience while using the Site.
You agree that we may use your personal information to contact you and deliver information
to you such as administrative notices, product offerings, and communications relevant
site, you expressly agree to receive this information.
4. Our Disclosure of Your Information
As a matter of policy, we do not sell or rent any of your personal information to
third parties without your express consent. However, the following describes some
of the ways that your personal information may be disclosed in the normal scope
of business to provide our services.
Internal Service Providers for Our Operations. We may use third parties that we
refer to as internal service providers to facilitate or outsource one or more aspects
of the business, product and service operations that we provide and therefore we
may provide some of your personal information directly to these internal service
providers. These internal service providers' are subject to confidentiality agreements
with us and other legal restrictions that prohibit their use of the information
we provide them for any other purpose except to facilitate the specific outsourced
Airport Parking Connection. related operation, unless you have explicitly agreed
or given your prior permission to them for additional uses. In some instances, the
internal service provider may collect information directly from you. In these cases,
you will be notified of the involvement of the internal service provider, and all
additional information you provide them and their additional uses will be strictly
up to you. If you provide additional information to an internal service provider
directly, then their use of your personal information is governed by their applicable
Legal Requests. Airport Parking Connection. cooperates with law enforcement inquiries,
as well as other third parties to enforce laws. Therefore, in response to a verified
request by law enforcement or other government officials relating to a criminal
investigation or alleged illegal activity, we can (and you authorize us to) disclose
your name, city, state, telephone number, email address, UserID history, fraud complaints,
and billing/payment history without a subpoena. Without limiting the above, in an
effort to respect your privacy, we will not otherwise disclose your personal information
to law enforcement or other government officials without a subpoena, court order
or substantially similar legal procedure, except when we believe in good faith that
the disclosure of information is necessary to prevent imminent physical harm or
financial loss or report suspected illegal activity.
Due to the existing regulatory environment, we cannot ensure that all of your private
communications and other personal information will never be disclosed in ways not
the foregoing), we may be forced to disclose personal information to the government
or third parties under certain circumstances, third parties may unlawfully intercept
or access transmissions or private communications, or users may abuse or misuse
your personal information that they collect from the Site. Therefore, we do not
promise, and you should not expect, that your personal information or private communications
will always remain private.
5. Control of Your Password.
You are responsible for all actions taken with your User ID and password, including
fees charged to your account. Therefore we do not recommend that you disclose your
password to any third parties. If you choose to share your User ID and password
or your personal information with third parties, you are responsible for all actions
taken with your account and therefore you should review that third party's privacy
policy. If you lose control of your password, you may lose substantial control over
your personal information and may be subject to legally binding actions taken on
your behalf. Therefore, if your password has been compromised for any reason, you
should immediately change your password.
6. Accessing, Reviewing and Changing Your Personal Information.
We offer you the ability to automatically review and change the information you
submit to us by logging into the Site and entering in the new information yourself.
Generally, we will not modify your personal information based on your request because
it is very difficult to authenticate your account manually. You can change your
email address and contact information, You must promptly update your personal information
if it changes or is inaccurate.
Upon your request, we will deactivate your account and contact information from
our active databases. Such information will be deactivated as soon as reasonably
possible based on your account activity and in accordance with our deactivation
policy and applicable law.
We will retain in our files some personal information you have requested to remove
to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems,
assist with any investigations, enforce our User Agreement and comply with legal
requirements as is permitted by law. Therefore, you should not expect that all of
your personal information will be completely removed from our databases in response
to your requests. However, such personal information will be deactivated from public
and member viewing and will only be available to select Airport Parking Connection.
7. Other Information Collectors.
addresses the use and disclosure of information we collect from you. To the extent
that you disclose your information to other parties, on our site or other sites
throughout the Internet, different rules may apply to their use or disclosure of
the information you disclose to them. Since Airport Parking Connection. does not
control the privacy policies of third parties, you are subject to the privacy policies
of that third party. We encourage you to ask questions before you disclose your
personal information to others.
Your information is stored on Airport Parking Connection Inc.'s servers located
in the United States. We use procedural and technical safeguards to protect your
personal information against loss or theft as well as unauthorized access and disclosure
to protect your privacy, including encryption and "firewalls". We treat data as
an asset that must be protected against loss and unauthorized access. We employ
many different security techniques to protect such data from unauthorized access
by users inside and outside the company. However, "perfect security" does not exist
on the Internet.
All amended terms shall automatically be effective 30 days after they are initially
posted on the Site.
10. Express Disclaimer
The privacy of communication over the Internet cannot be guaranteed, because the
Internet is not a secure medium. Airport Parking Connection. does not assume any
responsibility for any harm, loss, or damage you may experience or incur by the
sending of personal or confidential information over the Internet by or to Airport
Use of this Web Site constitutes acceptance of the Airport Parking Connection. Privacy
A. Purpose and Scope
At some ACE Locations, nightly vehicle inventories are conducted using automated license plate recognition technology. This data may be used for all or any of the following purposes:
- To determine correct parking fees for lost ticket transactions;
- To identify and track abandoned vehicles;
- To verify overnight vehicle counts;
- To respond to inquiries of law enforcement agencies.
All access to, and retention of, ALPR data shall be managed by the Chief Information Officer. or his designee.
- ACE's Chief Information Officer or his designee shall be responsible for the monitoring of the ALPR system accessed by ACE to ensure the security of the information and compliance with applicable privacy laws. ACE's Chief Information Officer or his designee shall also be responsible for the correction of data errors of which he becomes aware.
- ACE's Chief Information Officer or his designee shall ensure that only authorized personnel with a legitimate business need shall be granted access to ALPR data.
- Authorized personnel include:
- Lot checkers – When conducting nightly vehicle inventories, it is necessary for lot checkers to review and enter license plate information into the onboard computerized ALPR system. Lot checkers must verify all images being recorded are accurate.
- Office Coordinators – When assisting cashiers with lost ticket transactions, it is necessary for office coordinators to retrieve the entry date for the vehicle by running the license plate through the Parking Access and Revenue Control System (PARCS) in order to assist the cashier with charging the customer the correct amount.
- Supervisors – Supervisors cover for office coordinators and run reports on a regular basis in order to flag possibly abandoned vehicles. Supervisors also use the inventory numbers to calibrate the lot counts in PARCS on a nightly basis. Supervisors will also call in and request vehicle location information from the office coordinator when assisting lost customers with finding their vehicles.
- Managers – Managers cover for supervisors and office coordinators. Additionally, managers are responsible for handling inquiries made by law enforcement agencies.
- Auditors – Auditors have access to all facets of the PARCS reporting portal. This is necessary to ensure all revenues are being properly captured and recorded and that there is no manipulation of the system. Specifically, auditors will confirm the correct parking fee was assessed for all lost ticket transactions by reviewing the entry date first-hand in the PARCS.
- Maintenance Technicians – HUB and SAS maintenance technicians provide service and maintenance to the PARCS system and have access to all reports within the system.
All personnel with access to undergo training on proper use and handling of ALPR data in order to safeguard customer privacy and comply with applicable laws.The Chief Information Officer or his designee shall be responsible for the development and implementation of training requirements for all authorized personnel.
The Chief Information Officer or his designee will monitor querying activity via electronic logs to ensure searches are tied to legitimate transactions and other aforementioned business needs.
The sale and unauthorized dissemination of customer license plate information is strictly prohibited by company policy. Violations will include disciplinary action up to and including termination of employment. The Chief Information Officer or his designee shall develop, implement and monitor the process for and restrictions upon the sharing or transfer of ALPR information to other persons. The process for sharing or transfer of ALPR information shall, at a minimum, include:
- a written request is made for ALPR data which includes: the name of the entity requesting information; the name of the person requesting; and the intended purpose of obtaining the information; the request is reviewed by The Chief Information Officer or his designee; the approved request is retained on file;
The Chief Information Officer or his designee is responsible for ensuring all locations are operating the ALPR system within the parameters of the law.
Nightly inventory personnel must review and verify all license plate information collected is accurate before uploading it into the system.
License plate information collected using the ALPR system will remain on file for a period of 180 days and shall be automatically purged from the ALPR system upon the expiration of this period.
ALPR system audits shall be conducted on a regular basis.